Scope
At Aijasvan Hotels, we aim to provide a high-quality experience for our guests. This Refund and Returns Policy outlines the conditions under which we offer refunds and returns for our services and products. By using our services or purchasing our products, you agree to this policy.
Refunds for Reservations
- Cancellation Policy: Our cancellation policy varies depending on the booking type. For details on the specific cancellation terms for your reservation, please refer to your booking confirmation or contact our customer service at aijasvan.rtr@aijasvanhotels.com.
- Refund Eligibility: If you cancel within the time frame specified in your booking, you may be eligible for a refund. Refunds are typically processed within [X] business days after receiving a valid cancellation request.
- No-Show Policy: If you do not check in on the scheduled date without prior cancellation, you may not be eligible for a refund.
Refunds for Gift Certificates
- Return Policy: Gift certificates are generally non-refundable. However, if there is an error in the issuance or the certificate is defective, please contact us at aijasvan.rtr@aijasvanhotels.com for assistance.
- Transferability: Gift certificates may be transferable to other individuals. Please contact us to inquire about transferring a gift certificate to another person.
Refunds for Physical Products
- Returns: If you have purchased a physical product from us, such as a souvenir, and wish to return it, please contact us at aijasvan.rtr@aijasvanhotels.com within [X] days of receiving the product. Returns must be in their original condition and packaging.
- Refund Eligibility: If the product is eligible for a return, we will issue a refund or replacement after receiving the returned item. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in the order.
- Processing Time: Refunds for physical products are typically processed within [X] business days after receiving the returned item.
Contact Us
If you have questions about our Refund and Returns Policy, please contact us at aijasvan.rtr@aijasvanhotels.com.
